Jenny Payne
Head of Customer Experience and Improvement @Cornwall Council
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WORK HISTORY
Head of Customer Experience and Improvement @Cornwall Council
Truro, GB
Leading digital transformation of customer services, implemented channel shift strategies, and reduced call volumes to enhance customer satisfaction.• Developed and executed customer strategy initiatives to drive up customer satisfaction levels and improve overall customer experience.• Implemented innovative solutions to streamline processes and improve customer interactions, resulting in measurable improvements in customer service metrics.
EDUCATION
The Open University
Master of Business Administration (MBA)
Customer Experience Professionals Association
Certified Cutomer Experience Professional (CCXP), Customer Experience
University of Birmingham
MSc, Public Management and Leadership
SKILLS
ABOUT JENNY PAYNE
I’m passionate about creating services that people genuinely find easy, and even…
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