Jenny Ng

About Jenny Ng

Adaptable IT professional for 10 years and counting, plus 20 years in events staffing. I\'m the first and only person in my family to attend and graduate college. I transitioned to tech thanks to a series of successful scholarships.Now I\'m working towards infosec.Active Certifications:SANS Institute / GIAC: GSEC (Security Essentials)| GCIH (Incident Handling)| GFCE (Windows Forensics)CompTIA: A+| Network+| Security+Amazon AWS: Cloud PractitionerCTFs (cybersecurity competitions): Ranked 41st in the US Cyber Challenge CTF in Fall 2021 (Score: 70/100, Time: 00:28:57). Ranked 63rd of 467 in Target’s Cyber Defense Challenge CTF in June 2023. Ranked 54th of 356 in Amazon x WiCyS CTF in September 2023. Ranked 129th of in WiCyS’ Security Training Scholarship CTF (which used the SANS CyberRange) in September 2023. Ranked 62nd of 793 in Target\'s Cyber Defense Challenge CTF in August 2024. Ranked 39th of 1327 in WiCyS’ Security Training Scholarship CTF (which used the SANS CyberRange) in September 2024. Ranked 10th in the US Cyber Challenge CTF in Fall 2024 (Score: 100/100, Time: 00:03:19). Ranked 126th of 2155 in the DoD Cyber Sentinel in June 2025 (Score: 1675 points).

Experience

1. Desktop Support Engineer

   Journey

   Jun 2025 — Present · New York, NY, US

   Sole on-site IT administrator for an architectural firm with offices in NYC and Miami, plus providing remote support for additional UK studios (3 and growing) following rapid post-acquisitions and a MSP transition. Developing, documenting, and implementing IT processes to streamline workflows across disparate platforms (e.g. Microsoft 365 and Teams; Google Workspace and Slack). Managing IT infrastructure, inventory, and user support while prioritizing knowledge transfer and self-service solutions.

Education

• Purchase College, SUNY

  Mandarin & Chinese Intellectual History

  2008

• Queens College

  B.A., Media Studies

  2010

Skills

• Creative Writing
• Responsive Web Design
• Sublime Text
• Microsoft Office
• Blogging
• Virtualbox
• Microsoft Excel
• Powershell
• Event Production
• Social Media
• Digital Media
• Clonezilla
• Copywriting
• Front-End Development
• Hospitality Management
• Publishing
• Slack
• Research
• Virtual Pc
• Facebook
• Dreamweaver
• Html
• Writing
• Server Administration
• Adobe Dreamweaver
• Hyper-V
• Event Management
• Cascading Style Sheets (Css)
• Teamwork
• Trello
• Network Troubleshooting
• Editing
• Adobe Photoshop
• Animated Gifs
• Proofreading
• Active Directory
• Windows Server
• Jira
• Vmware Workstation