Jenny Nevin

About Jenny Nevin

Senior customer success and post-sales executive with deep experience leading global SaaS organizations across Customer Success, Support, Services, and Customer Operations. Proven track record building and scaling teams, implementing follow-the-sun support, leading transformation initiatives, and improving retention, customer value, and operating performance. Experienced in complex enterprise environments where strong outcomes depend on close alignment across Sales, Product, Services, Support, and Operations. Also led critical customer-facing work through M&A and major systems transitions, with a focus on continuity, trust, and long-term value creation. Based in New York, with a global perspective shaped by growing up in New Zealand, living in Europe, and working across international markets throughout my career.

Experience

1. Chief Founding Member

   Chief

   Jun 2019 — Present · NY, US

   Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down.

Education

• University of Auckland

  Bachelor of Arts - BA

• Wharton Executive Education

  Finance and Accounting for the Non-Financial Manager

Skills

• Business Strategy
• Change Management
• Enterprise Software
• Crm
• Saas
• Erp
• Program Management
• Supply Chain Management
• Management
• Business Process
• Vendor Management
• Process Improvement
• Business Analysis
• Contract Negotiation
• Start-Ups
• Business Process Improvement
• Cloud Computing
• Product Management
• Logistics
• Software as a Service (Saas)
• Integration
• Cross-Functional Team Leadership
• Strategy
• E-Commerce
• Supply Chain
• Business Intelligence