Jenny Nelson
Strategic and results-driven leader with over 20 years of progressive experience in risk management and people management in a global organization.
- Role
- Fraud & Dispute Manager at Fiserv
- Location
- Gretna, NE, US
- LinkedIn followers
- 500 followers
About Jenny Nelson
At PayPal, as a Business Risk and Control Lead (BRCL) Manager, I specialize in managing and executing risk processes within the first line of defense. My focus includes risk identification, assessment, and control evaluation while collaborating with cross-functional teams to address incidents and ensure regulatory compliance. I also lead product risk forums and facilitate alignment with second-line risk frameworks to maintain a robust risk profile for our products and jurisdictions. With over four years in this role and prior experience as an Internal Controls Analyst, I bring a deep understanding of operational risk management and process improvement. My passion lies in enhancing efficiencies and addressing gaps through actionable insights, ensuring our organization thrives in a culture of risk awareness and operational excellence.
Experience
Fraud & Dispute Manager
Feb 2026 — Present · Omaha, NE, US
Education
Bellevue University
Business Management, Business Administration and Management, General
2005 — 2007
Bellevue University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Skills
- Credit Cards
- Strategic Partnerships
- E-Commerce
- Mobile Payments
- Call Centers
- Vendor Management
- Product Management
- Business Analysis
- Business Process Improvement
- Leadership
- Customer Satisfaction
- Customer Experience
- Cross-Functional Team Leadership
- E-Payments
- Payment Card Processing
- Payments
- Risk Management
- Team Management
- Customer Service
- Change Management
- Management
- Team Leadership
- Customer Relationship Management (Crm)
- Process Improvement
- Microsoft Office
- Project Management
- Analytics
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