Jenny Mullen

Experience

1. Manager, Sales Service Americas North

   O-I

   Aug 2022 — Present · Perrysburg, OH, US

   Lead, manage and coach Leaders, Sales Service ensuring ongoing training and development of their respective teams in order to achieve department goals and metrics.• Manages the allocation of resources to ensure customer and company requirements are met.• Drives standardization of processes across categories to ensure compliance with terms of customer contracts and company policies and procedures and to minimize manual intervention on customer order processing.(Samples, Pricing, Incoterms, Payment Terms)• Conducts root cause analysis and develops corrective action on significant issues in order minimize cost impact.• Problem solve escalated customer issues ensuring appropriate action is taken in a timely manner.• Collaborates with Global Business Services and Managed Services teams to facilitate the adoption of electronic business transactions with external customers. Electronic transactions include initial sales order entry via the Sales Order Automation tools and process as well as facilitating EDI implementation processes.• Develop, monitor and maintain department metrics to focus on continuous improvement towards 100% perfect orders. Prepares reports to present metrics to others (e.g. operations review meetings).• Collaborates with Global Business Services and Managed Services around the topics of Accounts Receivable, deduction processing, credit/debit memo administration, collections and reporting activities.

Education

• Spring Arbor University

  Bachelor of Science - BS

• The University of Findlay

  Special Education