Jenny Kempson

WORK HISTORY

EDUCATION

ABOUT JENNY KEMPSON

A seasoned leader with 16+ years of experience, I\'ve successfully built and implemented large-scale CX programs for organizations such as the Department of Veteran Affairs, Starbucks, and Capital One. My expertise lies in- Developing Award Winning Designs: receiving a Fast Company Innovation Award for product innovation- Human-Centered / Service Design: Leveraging research and design methodologies to create impactful products and experiences- Strategic Partnerships: Fostering strong relationships with cross-functional partners to achieve shared goals- Leadership: Building and managing high-performing professionals. Setting teams up for success by providing strategy to implementation plans on enterprise programs that move the needle on culture change- Impact measurement: Providing evaluation strategies and metrics to showcase ROI.With a proven track record of delivering results, I\'ve- Led the development of human-centered design education programs for hundreds of thousands of employees- Built national innovation programs and cross-sector experiences- Founded a company focused on the application of service design to mixed use spaces- Produced recognized outcomes, receiving a 2019 Fast Company Social Good Innovation award, and providing millions in yearly investment to public clients supporting research and design services that reach customers at a national scale.