Jenny Krivo
Lead Customer Success Manager at DocuSign | Driving Customer Outcomes, Fostering Executive Alignment
- Role
- Lead Customer Success Manager at Docusign
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jenny Krivo
Passionate and accomplished SaaS Customer Success leader, specializing in areas of B2B sales, customer retention, adoption and driving renewals. I pride myself on building trusted relationships and offering relevant solutions for my clients to achieve success.
Experience
Lead Customer Success Manager
Feb 2023 — Present · Atlanta, GA, US
As a Lead Customer Success Manager, my goal is to help clients achieve their goals, drive value for their investment and overcome challenges. I build customized success plans, and align closely with each customer\'s goals and objectives. Building strong relationships is crucial to my role. I focus on fostering strong connections with customers and their executives. This relationship-building is critical in understanding and advocating for customer needs within our organization and to drive further customer value, retention and reduce churn.
Skills
- Sales
- Cold Calling
- Demand Generation
- Strategic Alliances
- Lead Generation
- Online Marketing
- B2b
- Salesforce.com
- Customer Relationship Management (Crm)
- Sales Operations
- Customer Retention
- Negotiation
- Email Marketing
- Uat Coordination
- Business Development
- Software as a Service (Saas)
- Marketing Automation
- New Business Development
- Marketing
- Saas
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