Jenny Dresse

Vice President of Quality @Finlays Solutions

RI, US

The VP Quality maintains complete oversight of the Quality, Food Safety and Regulatory programs in Coffee Extracts, Tea Extracts, and Botanicals for five processing plants across the USA, UK, and Kenya, as well as two trading offices in the USA and UK.Leadership-• Set strategy and create a vision for the QFS & R team, aligned to the Finlays Group Quality strategy and work program.• Take a process and systems-based approach to delivering on KPI’s and objectives and drive performance of the team.• Develop and manage team members to create depth of knowledge and succession within the QFS & R team.• Lead continuous improvement efforts for the QFS & R team through implementation and review of projects.• Be a communicator and advocate for QFS & R, including ensuring regular governance forums for tracking performance against objectives, engagement, and updating to the Finlays Senior Leadership Team and stakeholders, are in place.• Lead the budgeting process for the QFS & R team.Customer focus-• Ensure the QFS & R program delivers to customer expectations and requirements and that customer complaints are dealt with in a timely and effective manner, with clear accountability for root cause analysis and remedial actions.• Communicate QFS & R industry news and information both internally and to customers.Quality & Food Safety-• Sustain the QFS & R program to ensure Finlays America meets SQF standards and reviews all pertinent food safety policies, procedures, and documents. This includes ensuring a robust Food Safety Plan (HACCP) for all facilities.• Oversee all QFS & R considerations for new product introductions and product and/or process changes.• Oversee facility inspections to ensure the premises, buildings, and equipment are located, constructed, designed, and maintained to facilitate the proper manufacture, handling, storage, and delivery of safe food. • Manage the QFS & R performance of all third-party manufacturers and services providers and report performance.

University of Johannesburg

Food Science and Technology