Jenny Daboud
Vice President-contact Centre @Canada Life
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WORK HISTORY
Vice President-contact Centre @Canada Life
London, ON, CA
EDUCATION
Western University
Social Science
ABOUT JENNY DABOUD
As Vice President of Canadian Operations Contact Centres at Canada Life, I lead a national team of over 1,500 employees across Insurance, Wealth, Group Retirement Services (GRS), and Group Benefits. I am privileged to spearhead the transformation of our contact centres, driving innovation and operational excellence through the integration of AI and omni-channel technologies. My leadership philosophy is rooted in a deep commitment to both client and employee experience. I champion a culture of coaching, accountability, and fun—empowering our teams to deliver best-in-class service while fostering engagement and growth. By aligning technology with human-centered design, we are redefining how we serve Canadians and shaping the future of customer experience in financial services.
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