Jenny Jung
Business Process Consultant @Ondaro
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WORK HISTORY
Business Process Consultant @Ondaro
Lead discovery, design, testing, and training activities for implementing and enhancing the following modules in ServiceNow: Problem Management, Demand Management, Change Management, Incident Management, Service Portal· Create key deliverables including training demos, process guides, and process diagrams to ensure key stakeholders understand the process and tool to support daily tasks· Build and demo dashboards in ServiceNow for configuration item owners to track and maintain Configuration Management Database data quality
EDUCATION
Georgia Institute of Technology
Bachelor's degree, Business Administration, IT Management Concentration
ABOUT JENNY JUNG
Experienced consultant with a demonstrated history of working with ServiceNow ITSM and…
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