Jenny Agnelo

Lead Consultant

Role: Lead Consultant at Infosys
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Jenny Agnelo

Certified Digital Consultant providing Transformative Solution addressing present Business Challenges in the Telecom Market covering Europe & UK region.Multi-faceted with experience spanning across Functional Analysis, Development, E2E Solution Design & Architecture, Program Governance of complex large-sized IT projects/deals for Tier 1 & 2 Telcos.Previously excelled in Program Management of large-sized complex projects with ownership and authority on Commercial Management, Demand Management and Resource Management.Strong functional experience in the Telecom OSS/BSS area.Specialties: Presales & -Solutioning, Program/Project Management, Transition Management, Design Delivery Management, Resource Management in the Telecom space.

Experience

Lead Consultant
Infosys
Nov 2021 — Present
E2E Solution Designer for Tier 1 Telco Operator\'s Strategic IT Implementation enabling Transformation of legacy product to transitional digital product. Responsibilities include - Build sales & service provisioning journeys. Strategic stack comprising Salesforce Vlocity, ServiceNow, CienaBluePlanet, Pega- Incrementally model the product on VelocityCPQ.2. Product Owner cum BA for a Retail Transformation Program of a Tier 1 Telco Operator in Ireland- Define L2C journeys and technical solution with Business agreement and Architectural alignment- Ensure journeys are picked by components in sizeable stories for Dev & release.3. Lead Consultant for a European Telco\'s Customer Experience Improvement Program - E2E Design in Digital Channels space in B2C segments digital stack for eCommerce & Omni Channel experience to improve Business KPIs.

Education

University of Mumbai
B.E.

Skills

Program Management
Requirements Analysis
Vendor Management
Management
Pre-Sales
Service Delivery
Business Analysis
Consulting
Integration
Sdlc
Solution Architecture
Etom
Project Management
Team Management
Resource Management
Software Project Management
Crm
Software Development Life Cycle (Sdlc)
Telecommunications

Contact information

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Work email
•••••@infosys.com
Personal email
•••••@•••••.com
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Current company

Infosys

IT Services and IT Consulting · 10K employees · Founded 1981 · Infosys Limited, Bangalore, Karnataka, 560100, IN

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

infosys.com

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