Jennifer Serra

About Jennifer Serra

For clients or my employer, I am an effective, self-motivated, high-performer & a…

Experience

1. Account Manager

   American Red Cross

   Sep 2025 — Present · MI, US

   I am excited to begin a new chapter with the American Red Cross as an Account Manager on the donor recruitment team! I will be supporting lifesaving efforts across Southeast Michigan, including the University of Michigan, Wolverines for Life (WFL), and communities such as Belleville, Canton, Ypsilanti, Taylor, Southgate, Gibraltar, Flat Rock, Woodhaven, and beyond. In this role, I will collaborate with local organizations, campuses, and community leaders to plan and grow impactful blood drives. With a background in HR, project management, and nonprofit community engagement, I bring a passion for strategic partnerships, volunteerism, and mission-driven impact. I am proud to support the Red Cross mission and eager to foster long-term growth, innovation, and empowerment in the communities we serve.As this newly shaped territory takes form, I am honored to build on the strong foundations laid by several dedicated account managers before me. Their efforts helped establish trusted partnerships and deep community connections. I am grateful for that strong foundation and eager to continue their legacy by cultivating meaningful relationships and helping to ensure a safe and reliable blood supply for patients in need. Looking ahead, I am especially excited to support and expand signature programs, such as Be a Hero at the Big House with WFL, while cultivating new partnerships that reflect the strength and diversity of Southeast Michigan.

Education

• Western Michigan University - Haworth College of Business

  Bachelor of Business Administration (BBA)

• The National Society of Leadership and Success (NSLS) | Sigma Alpha Pi

  Certificate

  2025 — 2025

• Keller Graduate School of Management of DeVry University

  Graduate Certificate

  2024 — 2024

• Keller Graduate School of Management of DeVry University

  Master of Project Management (MPM) with Distinction

  2024 — 2025

• Western Michigan University

  Master of Arts (MA)

Skills

• Interviews
• Project Planning
• Benefits Administration
• New Hire Orientations
• Applicant Tracking Systems
• Website Updating
• Onboarding
• Microsoft Excel
• Basic Html
• Strategic Planning
• Employee Relations
• Nonprofit Organizations
• Interviewing
• Social Media
• Employee Engagement
• Student Recruiting
• Conflict Resolution
• Safety Compliance
• Marketing
• Personnel Management
• Training
• Student Recruitment
• Human Resources
• Payroll
• Social Media Communications
• Employee Training
• Event Planning
• Training & Development
• Leadership
• Team Building
• Management
• Project Coordination
• Customer Service
• Employee Benefits
• Facebook
• Project Management
• Microsoft Word
• Recruiting
• Microsoft Office
• Public Speaking