Jennifer Scroggins

Manager, HR Support Services @Tennessee Valley Authority

Chattanooga, TN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

Manager, HR Support Services @Tennessee Valley Authority

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Chattanooga, TN, US

Lead team of 14 direct reports across the following functions: phone and case management, employee and contractor transactions, contractor program management office, and HR Associate Development Program. These teams produced the following results in FY2025: cases, 8,500 inbound phone calls, employee transactions, and contractor transactions. Also built the internal HR development program including in-depth transaction training, business acumen, mentorship program, and rotations through seven other HR departments. Current goals include continuous improvement lens of self-service and automating transactions HR has processed for decades to create capacity, speed, and agility across the team.

EDUCATION

2014 — 2016

The University of Tennessee at Chattanooga

Master of Science (M.S.), Industrial-Organizational Psychology

1995 — 1998

The University of Alabama

Bachelor of Science, Commerce & Business Administration

SKILLS

Program ManagementVendor ManagementCultural CompetencyBudgetsCompensation StructuresSalesMarketingSurvey DesignEmployee BenefitsManagementCustomer RetentionCustomer ServiceAccount ManagementChange ManagementBusiness AnalysisStrategyProject ManagementData AnalysisSoftware DocumentationCritical ThinkingProcess ImprovementBrokersJob AnalysisSurvey AnalysisCall CenterGreen BeltConsultingLeadershipBusiness DevelopmentCall CentersTime ManagementTalent DevelopmentTalent ManagementProperty & Casualty InsuranceProblem SolvingInsuranceBusiness PlanningOrganizational DevelopmentTrainingNew Business Development

ABOUT JENNIFER SCROGGINS

Industrial-organizational practitioner experienced in project management, organizational development, training/talent development, job analysis, compensation, and performance management.

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Jennifer Scroggins — Manager, HR Support Services at Tennessee Valley Authority in Chattanooga, TN, US | Unifers