Jennifer Moy
Customer Service Representative @Lantheus
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WORK HISTORY
Customer Service Representative @Lantheus
Cardiology and SPECT products; mid-Atlantic region- Utilize Five9, SalesForce, Teams, and Outlook to manage customer contacts, including reporting product quality issues, adverse events, and new account setups- Utilize SAP to process Order-To-Cash sales, contracts for standing POs, credit memo and debits/rebills, export account history, and submit product returns- Proactively contact customers to inform delays, product shortfalls affecting delivery, or expiring POs- Discovered and created new workflows for finding information more efficiently in SAP such as tracking numbers and exporting purchase history reports.
EDUCATION
Brookline High School
High School Diploma
University of Massachusetts, Amherst
Bachelor of Science (B.S.)
University of Massachusetts Boston
Bachelor’s Degree
ABOUT JENNIFER MOY
Experienced customer and technical support professional focused in SaaS tech with a…
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