Jenn Nachman
Partnership Project Manager & Customer Success | Strategic Program Leader | Cross-Functional Collaboration Expert | Advocate for Volunteerism & Community Impact
- Role
- Logistics Readiness Officer - Director of Operations at U.S. Air Force Reserve
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Jenn Nachman
With over a decade of experience leading customer success, SaaS implementation, and project management in dynamic, high-stakes environments, I’ve had the privilege of working with Fortune 100 banks, global facilities management partners, and enterprise-level clients. My career has been built on aligning business objectives with client needs, driving measurable outcomes, and creating scalable strategies that enhance customer satisfaction and operational efficiency. Whether it’s overseeing a $10M portfolio or implementing programs that achieve 110% net revenue retention, I thrive on solving complex challenges and delivering results.Outside of my professional endeavors, I am deeply committed to giving back. Serving as President and Vice President of the Richmond Young Professionals Board for Special Olympics Virginia, I’ve helped promote volunteerism, expand community outreach, and organize successful fundraising events. I believe in the power of collaboration, both professionally and personally, and I’m passionate about building meaningful relationships and fostering positive change.Top 5 Skills: Customer Success Strategy | SaaS Implementation | Cross-Functional Collaboration | Process Improvement | Strategic Planning
Experience
Logistics Readiness Officer - Director of Operations
Sep 2014 — Present
Critical leadership role, overseeing day-to-day operations of air mobility and cargo handling. Responsible for managing the squadron\'s mission to transport personnel, equipment, and supplies via airlift, ensuring efficient and safe loading, unloading, and movement of materials. Leading teams of Airmen, coordinating with aircrews, and ensuring compliance with safety and regulatory standards. Manages plans and executes strategic air mobility missions, supporting global deployments, humanitarian efforts, and joint military operations.
Education
Clemson University
Bachelor's degree, Accounting
Virginia Commonwealth University
Master of Business Administration - MBA
2020 — 2022
University of the Incarnate Word
Master's degree, Health/Health Care Administration/Management
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