Jennings Dcosta
Regulatory Programme Manager @Thames Water
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WORK HISTORY
Regulatory Programme Manager @Thames Water
Reading, GB
EDUCATION
St. Xavier's College
Arts and Economics
ABOUT JENNINGS DCOSTA
With over 5 years of experience in operational management, I am passionate about leading teams, improving processes, and delivering results in the wastewater industry. As a Waste Control Manager at Southern Water, I oversee a large workforce, monitor key performance metrics, and manage the budget and contracts for the control centre. I am also part of the operational incident response roster, ensuring a swift and effective resolution of any issues that arise.I have a strong background in customer service, continuous improvement, and process compliance, which enables me to enhance operational efficiency and customer satisfaction. I have successfully implemented a new operating system, driven continuous improvement initiatives, and developed efficient and effective controls frameworks in my previous roles. I hold a Six Sigma Green Belt certification and have completed courses in Operational Excellence Foundations and Data Analysis. I thrive on building meaningful relationships, fostering connections, and developing new opportunities. I am always eager to learn new skills and stay updated on the latest trends and innovations in the waste water industry.
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