Jennifer Howard Wissler
Customer Success | Passionate People Leader | Benefits Administration Technology
- Role
- Sr Director, Customer Success at PlanSource
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Jennifer Howard Wissler
I lead a cross‑functional Customer Success team supporting enterprise customers with full benefits outsourcing—because someone has to make complex benefits feel manageable (and occasionally even logical). My focus is value realization: aligning executive goals with the PlanSource platform to drive adoption, measurable outcomes, and partnerships that actually stand the test of time.I own a portfolio of large, complex customer relationships—guiding strategy, change management, governance, and QBRs—while keeping us focused on the metrics that matter most: time‑to‑value, adoption, and CSAT/NPS (the numbers executives love and customers feel).I partner closely with Product, Engineering, EDI/Payroll, and Support to stay ahead of issues—driving root‑cause resolution, clear action plans, and calm, transparent communication when things get complicated.And I genuinely love building high‑performing teams—coaching leaders, setting strong operating rhythms, and making sure we deliver when it matters most, especially during peak moments like Annual Enrollment (aka the Super Bowl of benefits).Bachelor of Science degrees in Merchandising and Business Management from Florida State University. Go Noles!
Experience
Sr Director, Customer Success
Mar 2025 — Present
Education
Florida State University
Bachelor of Science, Merchandising and Business Management
2004 — 2007
Skills
- Insurance
- Personal Injury Litigation
- Medical Malpractice
- Legal Malpractice
- Wrongful Death
- Trials
- Legal Assistance
- Claim
- Injury
- Automobile Accidents
- Attorneys
- Civil Litigation
- Westlaw
- Personal Injury
- Defense
- Litigation
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