Jenny Smith
Sr. Director, Research & Insights at Salesforce
- Role
- Senior Director, Research & Insights at Salesforce
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Jenny Smith
I lead Research & Insights for Service Cloud. My team\'s insights inform product strategy and design with deep understanding of our customers and users, and scalable feedback channels.
Experience
Senior Director, Research & Insights
Sep 2025 — Present
Leading 10 researchers across our largest cloud to help our product teams make decisions about roadmaps and designs that are based on customer and user insights.
Education
University of Nevada-Las Vegas
BA, Psychology, Cum Laude
2000
San José State University
MA, Experimental Psychology
2006
Skills
- Usability Testing
- Human Factors
- Survey Design
- Spss
- Morae
- Photoshop
- Heuristic Evaluation
- User-Centered Design
- Contextual Inquiry
- User Experience
- Task Analysis
- Human Computer Interaction
- User Research
- Interaction Design
- Usability Engineering
- User Interface Design
- Card Sorting
- Persona
- Ethnography
- Eye Tracking
- User Experience Design
- User Scenarios
- Paper Prototyping
- Wireframes
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