Jennifer Walston
Senior Manager, Decision Science @The Walt Disney Company
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WORK HISTORY
Senior Manager, Decision Science @The Walt Disney Company
Leading development and sustainment for a diverse portfolio of analytic systems for Disney Experiences (DX) and Disney Theatrical Group (DTG). Successfully implemented 15+ system enhancements, ensuring tools evolve to remain relevant while maintaining uninterrupted operations during updates to support ongoing user needs.• Successfully delivered improved implementations of major revenue-driving legacy systems, including Disney Cruise Line Revenue Management System (DCL RMS). Maximized cross-project synergy, effectively utilized high-demand team expertise, prevented duplication of effort, and facilitated code reuse. Maximized impact with team resources.• Leading ongoing sustainment initiatives to support DCL RMS, including fleet expansion, cabin recategorization, and analytic support to improve sponsorship for increasingly unique itineraries, new ships and international home ports.• Led development of a cross-sailing awareness pilot for DCL to drive revenue, identify pricing opportunities, and accelerate key functionality to enable optimized revenue management of the expanding fleet. Benefits include improved forecast accuracy, insight into demand spill between sailings, and research into additional cross-effects.• Developing RMS to optimize restaurant availability and reservations at Walt Disney World (WDW) and Disneyland. • Led development and delivery of system to recommend optimal room assignments at WDW (patent pending). Interfaces to automated room assignment application deployed to WDW resorts.• Implemented KPIs to monitor health, validate input and output, proactively address issues, and facilitate productive performance reviews. Approach ensured data-driven business insights and supported decision-making processes.• Led and developed a team of decision scientists and managers, resulting in 6 promotions since 2020. Fostered a culture of innovation and change, aligning team goals with executive priorities to drive performance and growth.
EDUCATION
Crafton Hills College
Associate's degree, Physics
California Polytechnic State University-San Luis Obispo
Bachelor of Science (BS), Aerospace, Aeronautical and Astronautical Engineering
U.S. Air Force Institute of Technology
Doctor of Philosophy (PhD), Operations Research
U.S. Air Force Institute of Technology
Master of Science (MS), Operations Research
SKILLS
ABOUT JENNIFER WALSTON
Technology leader, Strategic Thinker, Innovator, and Veteran with 30 years of proven experience in the Walt Disney Company and the United States Air Force. Drove measurable results and innovation while leading large teams in dynamic, fast-paced environments world-wide. Possesses extensive and comprehensive background in analysis, risk and operations assessment, problem-solving, and optimization derived from conducting domestic and global operations in Europe, the Pacific, and the Middle East. Utilizes extensive knowledge and experience in the evaluation and optimization of strategy and operations. Takes ownership of analytical domains to translate complex insights into actionable strategies. Led multiple high visibility analyses projects, prioritizing strategic expenditures as large as $650M while meeting the expectations of senior executive (C-suite equivalent) level leadership.
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