Jennifer Valentine
Director of Customer Service | Resource Label Group
- Role
- Director of Customer Service at Resource Label Group
- Location
- Chillicothe, OH, US
- LinkedIn followers
- 500 followers
About Jennifer Valentine
Aspiring Detroit Tigers manager—until then, I’m a senior operations and technology leader focused on transforming Customer Supply Chain and End-to-End processes. I specialize in simplifying complex work through technology, streamlining operations, strengthening commercial alignment, and elevating the customer experience through strong, trust-based relationships.With a track record in SaaS implementations, enterprise ERP transformations, and post-acquisition integration, I align people, processes, platforms, and commercial priorities to drive measurable growth. MBA in Information Systems and SAP S/4HANA Business Process Integration certified.
Experience
Director of Customer Service
Mar 2023 — Present · Franklin, TN, US
Advancing operational excellence and commercial growth through technology-enabled service transformation. I deploy scalable solutions that improve customer experience, drive KPI-based performance, and elevate accountability. I also built and lead a top-performing inside sales organization that consistently exceeds revenue and new business targets, aligning service and sales execution with enterprise growth strategies.
Education
Central Michigan University
MBA, Information Systems; Emphasis in ERP Systems using SAP, Business / Management Information Systems
2020
University of Phoenix
Bachelor’s Degree in Business; Operations Management Certificate, Business/Operations Management
Skills
- Team Management
- Competitive Analysis
- B2b
- Business Process Improvement
- Time Management
- Process Improvement
- Account Management
- Project Planning
- Leadership Development
- Operations Management
- Budgets
- Leadership
- Cross-Functional Team Leadership
- Marketing Strategy
- Sales Operations
- Customer Service
- Sales Management
- Logistics
- Training
- Customer Satisfaction
- New Business Development
- Negotiation
- Coaching
- Management
- Team Building
- Project Management
- Strategic Planning
- Business Development
- Recruiting
- Public Relations
- Marketing
- Product Development
- Advertising
- Program Management
- Microsoft Office
- Sales
- Human Resources
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