Jennifer Urlaub

WORK HISTORY

EDUCATION

SKILLS

ABOUT JENNIFER URLAUB

Seasoned Client Services Executive with exemplary team management skills and the proven ability to deliver business growth; applies ‘out-of-the-box’ thinking and thorough research to develop creative, new approaches to accomplish a goal or objective. An expert at forming strategic partnerships and successfully sustaining and expanding territory sales coverage. Significant experience supervising high-priority projects that directly impact multiple business lines and aid in revenue acceleration, especially in the healthcare sector. Proven competencies in physician practice management, healthcare revenue cycle operations, contract implementation and project management. Adept at building rapport with employees and clients while resolving routine to complex issues. Accomplished career professional enabling some of the most world-renowned, reputable institutions to surpass revenue targets and achieve board-recognized patient experience outcomes year over year. Instrumental in the growth of a privately-held organization from 50 to 500+ employees that gained national attention and industry credibility. Created a Project Management Department from the ground up to oversee 10+ Epic SBO business outsourcing arrangements as well as bi-directional technical designs with every major EHR platform. Proven success advancing 501(c)(3) initiatives through patient experience programs that consistently maintained a complaint to volume ratio less than 1/10 of 1% enterprise-wide. Strong passion and keen insight into employee satisfaction and retention through individual exceptionalism. Developed and directed the first company-wide, college-inspired education platform that advanced the careers of entry-level employees into first-time supervisors and middle management.Equipped with a proven track record and a strong educational foundation, I offer a unique background full of diverse experience that can advance client relationships and organizational initiatives.