Jennifer Truppa
Strategic Operations Leader | Technology, Systems & Change Enablement | Turning Chaos into Execution
- Role
- Operations Manager at Wilson & Girgenti
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jennifer Truppa
Hi, I’m Jenn. I build order out of chaos and make big ideas actually happen.I’m a senior program and operations leader with 13+ years of experience leading complex, cross-functional initiatives where technology, business strategy, and execution collide. I’ve worked across SaaS, fintech, retail, biotech, and regulated environments, partnering closely with product, engineering, operations, and executive teams to translate vision into structured, measurable execution.I’m often brought in when the work is messy, the stakes are high, and clarity is needed fast. I modernize systems, roll out enterprise platforms, and build operating models that scale without collapsing under pressure. My focus isn’t just shipping initiatives. It’s building the rhythm, governance, and accountability that make outcomes predictable.I’m known for steady leadership, direct communication, and surfacing risk early so there are no surprises. I care about momentum, clarity, and getting things across the finish line without unnecessary drama.If there’s a smarter way to structure it, measure it, or deliver it, I’m already thinking three steps ahead.
Experience
Operations Manager
Jan 2024 — Present
Lead enterprise-wide operational and technology programs for a multi-office professional services firm, partnering with executive leadership to modernize systems, optimize workflows, and scale operations across seven locations.Owned IT and operations budget, driving $120K in annual cost savings through vendor negotiation, system optimization, and process redesign.Led the rollout of enterprise platforms including Monday.com and Egnyte FMS, managing technical dependencies, training, and change enablement to improve delivery speed by 20% and driving resource sharing by 35%. Serve as a strategic advisor to senior leadership on operational risk, tooling strategy, and program prioritization.Built and led onboarding programs in partnership with HR and IT, ensuring consistent systems access, training, and role readiness.
Education
LSU Shreveport
Master of Business Administration - MBA
Syracuse University
Post Graduate Certificate through the Veterans Career Transition Program, Project Management
2015 — 2015
University of Central Florida
Bachelor of Arts (B.A.), Interdisciplinary Studies; Public Administration
2008 — 2011
Hillsborough College
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
2004 — 2008
Skills
- Outlook
- Administrative Assistants
- Fax
- Html
- Project Planning
- Diplomacy
- Customer Service
- Critical Thinking
- Photoshop
- Adobe Photoshop
- Public Speaking
- Invoicing
- Administrative Assistance
- Strategic Planning
- Social Networking
- Calendars
- Records Management
- Organizational Effectiveness
- Powerpoint
- Adobe Acrobat
- Training
- Dreamweaver
- Microsoft Word
- Spreadsheets
- Data Entry
- Office Administration
- Proofreading
- Time Management
- Marketing
- Social Media
- Negotiation
- Microsoft Office
- Sales
- Microsoft Office 2007
- Teamwork
- Banking
- Building Relationships
- Telephone Skills
- Project Management
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