Jennifer Trautwein
CX Manager | Championing Connection, Clarity & Care | #MentalHealthForAll
- Role
- Customer Experience Manager at Cope Notes
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Jennifer Trautwein
I\'m very passionate about building relationships, solving challenges, and delivering…
Experience
Customer Experience Manager
Apr 2025 — Present · Tampa, FL, US
As CX Manager at Cope Notes, I help bridge the gap between our mental health mission and the incredible organizations who purchase subscriptions with us. I serve as the go-to contact for our clients, making sure they feel supported, heard, and empowered to engage their communities through our science-backed SMS-based mental health tool.My focus is on- Driving engagement with our subscription platform- Educating partners on how to boost redemption rates and internal awareness- Supporting client onboarding, renewals, and success check-ins- Tracking subscription usage and offering proactive strategies to increase impact- Championing feedback internally to help shape the client experienceWhether I’m sending a quick check-in email or leading a client sync, I’m all about building relationships that last and helping people get the most out of a truly meaningful product.
Education
Palm Beach Gardens High School
High School
Florida Gulf Coast University
Bachelor's degree
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