Jennifer Krupp

About Jennifer Krupp

I’m a customer-focused Account Manager and admissions professional with over 10 years of experience driving enrollment growth, relationship management, and operational excellence across education and customer-driven organizations. I guide customers and students through complex decisions, manage high-touch relationships, and create streamlined processes that improve retention and efficiency. Passionate about delivering results, building long-term relationships, and helping teams succeed through training and mentorship.

Experience

1. Account Manager

   Redbridge Services Llc

   Sep 2023 — Present · Poughkeepsie, NY, US

   Own and manage customer accounts for Community Playthings, overseeing order processing and end-to-end delivery logistics for classroom furniture•Serve as primary point of contact, resolving orders, delivery, and replacement issues to ensure high satisfaction and retention•Develop and deliver training materials for team members and future hires, streamlining processes and ensuring consistent knowledge transfer•Educate customers on product collections and best practices, building long-term relationships and loyalty•Represent the company at trade fairs, actively promoting product lines and engaging prospective and existing customers•Partner with internal teams to optimize order fulfillment and operational workflows

Education

• Manhattanville University

  B.A., Early Childhood/ Childhood Education & English Literature

  2012 — 2016

• Minisink Valley High School

  High School

  2008 — 2012

• Manhattanville University

  M.Ed., Education Studies with a focus in Higher Education

  2017 — 2018