Jennifer Spitzer
Sr Director Client Experience Digital Strategist @FIS
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WORK HISTORY
Sr Director Client Experience Digital Strategist @FIS
Jacksonville, FL, US
Promoted to lead improvements in client experience for multibillion-dollar, Fortune 500 corporation through strategic digital solutions and support systems. Envision and transform client experience, serving as advocate for delivering optimal start-to-finish processes resulting in high-level client retention. Direct team of product owners and administrative support.Selected for promotion based upon track record of fostering positive relations, leading global, cross-functional teams and initiating best practice strategies to achieve business objectives with measurable ROI. Key Achievements: Served as primary liaison between key business and technical stakeholders, translating key business drivers into actionable product requirements while maintaining more than an 80% client engagement and driving over $7M in revenue pipeline. Oversaw product lifecycle management, directing and mentoring a team of product owners from ideation to post launch optimization. Spearheaded development of enterprise-wide AI driven internal/external facing chat bot from the ground up, including cloud configuration, networking, bot development and content AI. Solution was scaled internally to support personnel; achieving a 25% increase in service response time. Defined and monitored key performance indicators (KPIs) as well as customer feedback to inform product roadmap and next in line enhancements. Championed emerging industry trends and disruptive technologies to identify product opportunities and/or key competitive differentiators.
EDUCATION
Crummer Graduate School of Business at Rollins College
Mini-MBA
University of Central Florida
BS, Psychology, Business Minor
SKILLS
ABOUT JENNIFER SPITZER
With over a decade of experience leading digital strategy and business transformation initiatives, I currently lead client experience initiatives at FIS, a Fortune 500 company. My focus is on enhancing start-to-finish processes through strategic digital solutions, fostering client retention, and driving operational excellence based off of measurable KPIs. Working alongside a dedicated team, we advocate for seamless client experiences by integrating agile methodologies and leveraging data analytics. Previously, I directed digital strategy and management at FIS, where I shaped transformative initiatives and strengthened cross-functional collaboration to elevate productivity and streamline processes. Known for a collaborative mindset, I prioritize strategic planning, business process improvement, and innovative problem-solving to empower organizations to meet their digital vision and deliver impactful outcomes.
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