Jennifer Sohonie
Program & Portfolio Leadership | Change Management | Engagement Manager | SaaS Implementations |
- Role
- Lead Program Manager Change Manager Organizational Transformation at Concentrix Catalyst
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jennifer Sohonie
Transformation programs fail at the human layer. I fix that. Over 15 years, I\'ve…
Experience
Lead Program Manager Change Manager Organizational Transformation
Jul 2022 — Present · US
Experienced Change Management Strategist adept at driving seamless transformations. I specialize in delivering end-to-end change strategies that empower organizations to navigate transitions with precision – from initial vision to deployment and optimization.• Led the Organizational Change Management (OCM) workstream for a global ServiceNow implementation (ITSM, ITAM/ITOM, CSM), driving executive alignment, stakeholder engagement, and end-user adoption for employees across multiple business units. Designed and executed change impact assessments, communications, training, and a Champions program to ensure seamless transition and measurable value realization.• Developed an enablement package for Concentrix\'s GenAI tool, iX Hello, empowering teams to leverage cutting-edge technology effectively. • Executed change strategies, successfully implementing a ServiceNow for a key player in the transportation manufacturing industry, guiding over 50 Change Champions across 35 divisions. Crafted and delivered communication, training, and enablement to ensure a smooth transition and drive process improvements through effective collaboration.• Crafted and led OCM strategies at a prominent Telecommunications company, facilitating the seamless implementation of ServiceNow and migration of 22K users, resulting in a profound transformation of IT operations.• Oversaw web strategy implementation for a private Jesuit university, optimizing the internal web portal content governance and user experience for 20K users, providing direction to project workstream leads. • Delivered change strategies for a ServiceNow implementation at an R1 University, facilitating digital transformation and workflow optimization for 28 departments. Change Management | Agile Transformation | Leadership Development | Strategy | Project Management | Digital Innovation | ADKAR | GenAI
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