Jennifer Sharp

About Jennifer Sharp

As a Sr. Technical Program Manager at Microsoft with over 15 years of experience, I…

Experience

1. Sr Technical Program Manager

   Microsoft

   Feb 2022 — Present

   Driving, managing and delivering multiple simultaneous complex CO+I Global Program Enablement Services involving multiple parties/organizations with diverse agendas and business priorities • Developing shared strategies, clarifying expectations for scope and scale in established areas, and driving cross-department teams to achieve shared business Objectives & Key Results (OKRs) and success metrics • Building business cases for long-term, cross-discipline solutions that incorporate the impact of solutions and recommended ways to mitigate risk • Providing strategic thought leadership as a trusted advisor and subject matter expert related to the delivery of datacenter-centric services • Driving Operational planning and adoption of Process Mapping tools and continual improvement methodologies, evangelize-recruit-coaching field team advocates, building program momentum to map work processes, lead Kaizen and other Quality efforts to solve complex issues between remote and on-premise support teams/personnel, and achieve significant measurable benefits • Engaging with executive leadership to communicate program objectives, strategy, innovation, tactics, and ongoing progress • Driving development of business requirements for an integrated, automated, and streamlined tools set enabling risk profiling, workflows, data insights and integration • Coordinating closely between datacenter field operations teams and remote Operations Management Center staff to foster alignment and partnerships for business success

Education

• Indiana State University

  Bachelor of Science (BSc), Criminology and Ethics

• Capella University

  Master of Science - MS, Information Systems and Technology Management

Skills

• IT Management
• Ftp
• Hp Service Manager
• Business Process Improvement
• Analysis
• Training
• Testing
• Disaster Recovery
• Sap
• Access
• Sharepoint
• Pmp
• Hris
• Recruiting
• Ms Project
• Alm
• Process Improvement
• Leadership
• Microsoft Project
• Information Technology
• Visio
• Business Objects
• Project Management
• Workflow Management
• Disney Kmpm Project Software
• Resource Management
• Executive Leadership
• Employee Relations
• Itil
• IT Service Management
• Microsoft Access
• Human Resources
• Business Analysis
• Technical Writing
• User Acceptance Testing
• Communication
• Quality Assurance
• Requirements Analysis
• Oracle
• Business Intelligence