Jennifer Rousey

About Jennifer Rousey

I’m President & Chief Experience Officer at Rocket Communications, a woman-owned small business helping organizations modernize complex systems—especially where reliability, safety, and adoption are mission-critical.My work lives at the intersection of strategy and craft. I direct the operations and growth of our UX Design and Development service delivery, ensuring our multidisciplinary teams have the structure and vision to thrive. While I lead the department, I stay close to the work, partnering with front-end teams to ensure our output remains as rigorous as it is creative.I care about building digital products that are clear, durable, and user-aligned—creating systems that people can truly trust under pressure.Lately, I’ve been focused on the next frontier: the transition from screen-driven interaction to intelligent, agent-assisted systems. This shift demands more than great UI; it requires semantic structure, accessible patterns, and a layer of governance that makes complex experiences understandable to both humans and machines.Outside of work, I’m a maker. Whether I’m creating art, tending to my garden, or baking bread, I’m drawn to slow processes that reward attention, patience, and quality ingredients. That same mindset defines my leadership style: steady, systems-oriented, and committed to building things that last.

Experience

1. President and Chief Experience Officer (Cxo)

   Rocket Communications, Inc

   Feb 2026 — Present

   As President & Chief Experience Officer, I oversee operational execution, strategic growth, and the continued evolution of Rocket’s UX and front-end engineering capabilities across complex federal and enterprise environments.Rocket Communications is a Woman-Owned Small Business (WOSB) specializing in modernization of high-consequence digital systems. We partner with organizations navigating legacy transformation, operational risk, and emerging AI integration—designing resilient digital ecosystems that improve performance, clarity, and long-term sustainability.In this role, I:• Lead delivery excellence across multidisciplinary UX and engineering teams• Align organizational strategy, governance, and operational execution• Drive system modernization initiatives in regulated and mission-critical environments• Guide AI-readiness initiatives focused on semantic integrity, scalable architecture, and machine-legible infrastructure• Ensure that design and engineering investments translate into measurable operational outcomesOur mandate is to deliver excellence today—while architecting adaptable, intelligent systems for the future.

Education

• Wright State University

  Graduate Studies, Human Factors Engineering

• Cameron University

  Master of Science - MS, Behavioral Sciences

Skills

• Information Architecture
• Systems Engineering
• Analytical Skills
• User Research
• Visio
• User Interface Design
• Mobile Applications
• Analysis
• Usability Testing
• Task Analysis
• Usability Engineering
• User-Centered Design
• Css
• User Experience
• Human Factors
• Human Computer Interaction
• Persona
• UX Strategist
• Heuristic Evaluation
• User Experience Design
• UX Advocate
• User Interface
• Wire Framing
• User Stories
• Agile Methodologies
• Wireframes
• User Scenarios