Jennifer H. Rhee

About Jennifer H. Rhee

I’m an operations and business leader with a proven track record of optimizing…

Experience

1. Director of Operations

   eXp Realty

   Oct 2023 — Present · US

   Led cross-functional teams including transaction managers, marketing coordinators, and executive assistants to ensure seamless execution of high-stakes deals.•Integrated AI-powered platforms to automate lead qualification, generate predictive market insights, and support tailored marketing strategies for luxury listings, resulting in faster deal cycles and improved client targeting.•Streamlined internal workflows and implemented SOPs, resulting in improved agent productivity and reduced operational bottlenecks.•Partnered with ownership to drive strategic planning, optimize profitability, and expand market share in NYC’s most prestigious neighborhoods.•Oversaw onboarding, training, and compliance for 200+ licensed agents, with a focus on luxury branding, client confidentiality, and Fair Housing compliance.•Acted as the operational face of the firm to high-net-worth clients, developers, and business partners, ensuring service alignment with brand reputation.

Education

• Fashion Institute of Technology

  Bachelor's degree

Skills

• Sage Crm
• Event Management
• Integrated Marketing
• Customer Service
• Advertising
• Editorial
• Strategic Planning
• Retail
• Apparel
• Editing
• Store Management
• Microsoft Word
• Creative Direction
• Entertainment
• Brand Development
• Online Marketing
• Merchandising
• Social Networking
• Fashion Design
• Luxury Goods
• Social Media
• Publishing
• Styling
• Event Planning
• Public Relations
• Media Relations
• Shopify
• Social Media Marketing
• Business Development
• Microsoft Excel
• Digital Marketing
• Blogging
• Trend Analysis
• SEO
• Marketing
• Digital Media
• Marketing Communications
• Facebook
• Cisionpoint
• Microsoft Office