Jennifer Pointer
Transaction Processor at Fidelity Investments
- Role
- Transaction Processor at Fidelity Investments
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Jennifer Pointer
Process whisperer. Pattern spotter. Data translator. I’m the person who asks, “Why…
Experience
Transaction Processor
Oct 2017 — Present · Covington, KY, US
Executed high-value transactions with precision, consistently maintaining 100% quality reviews across multiple months- Created a Power BI dashboard to monitor error trends, enhancing training effectiveness and minimizing future mistakes- Identified and suggested process enhancements that improved both customer experience and operational efficiency- Contributed to system improvement by proposing functional upgrades to account and customer search capabilities.
Education
American InterContinental University-South Florida
Associate's degree
2005 — 2006
Northern Kentucky University
BSBA
2019 — 2023
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