Jennifer Pilz
Patient Support Ops | Dementia Care | SOPs • KPIs • Retention | Former Owner/Founder Riverside Care Advisors| Certified Care Manager| Board Member| Expert Advisor
- Role
- Elder Care Specialist and Caregiving Expert at Sam
- Location
- Newburyport, MA, US
- LinkedIn followers
- 500 followers
About Jennifer Pilz
I am a certified care manager and aging life care professional with over 25 years of…
Experience
Elder Care Specialist and Caregiving Expert
Apr 2025 — Present
At SAM, I partner with families who are navigating the complex and emotional journey of aging — often while raising children of their own. As a licensed physical therapist and Aging Life Care® professional with over 25 years of experience, I provide the calm, clarity, and clinical insight families need when caring for aging loved ones feels overwhelming.What sets my work apart is that I live this too. As part of the sandwich generation, I understand the real-life tug-of-war between parenting and caregiving — the fear of making the wrong decision, the stress of family dynamics, and the exhaustion that comes with doing it all. I bring that personal perspective into every interaction with the families I serve.At SAM, my focus includes:Personalized care consultations for families in transitionDementia education and coaching rooted in empathy and evidenceLong-term care planning that balances medical needs, values, and financesEmpowering adult children — especially women — to lead caregiving efforts without burning outWhether I’m helping families plan for a crisis or proactively map out future care, my approach is grounded in compassion, practical tools, and unwavering support. I believe no one should have to navigate elder care alone — and that the best decisions come when you\'re surrounded by trusted guidance.I’m proud to be part of a team that believes aging should never be faced alone — and that every family deserves thoughtful, personalized support.
Education
University of Florida
Graduate Certificate in Geriatric Care Management
2014
Babson College
Certificate of entrepreneurship, Goldman Sachs 10,000 small business program
2023
Simmons University
Master's degree, Physical Therapy/Therapist
1997 — 1999
Michigan State University
Bachelor of Science (BS), Physiology, General
1991 — 1995
Skills
- Medicare
- Physician Relations
- Home Care
- Healthcare Management
- Care Planning
- Health Education
- Acute Care
- Case Management
- Healthcare
- Elder Care
- Wellness
- Presentation Skills
- Hospitals
- Customer Relationship Management (Crm)
- Public Speaking
- Patient Advocacy
- Medicaid
- Care Coordination
- Rehabilitation
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