Jennifer Painter
Head of Learning Delivery - Uk @Informa Connect
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WORK HISTORY
Head of Learning Delivery - Uk @Informa Connect
London, GB
Driving digital transformation, operational scale, and stakeholder alignment across Informa Connect’s global training portfolio. Focused on delivering secure, efficient, and commercially-aligned learning experiences across virtual, face-to-face, and digital platforms.
EDUCATION
University of Hull
2:1, German, Spanish & French
Anglo European School, Ingatestone
11 GCSEs A*-B and 3 A-Levels A-B
ABOUT JENNIFER PAINTER
Lead delivery operations for Informa Connect Academy’s UK division, driving digital transformation, client engagement, and operational excellence across virtual, in-person, hybrid, and self-paced learning experiences. Partner with Product, Sales, and Operations teams to deliver scalable, secure, and commercially-aligned learning programmes to global enterprise clients.Key Focus Areas- Customer Experience & Delivery StrategyOwn the end-to-end learning delivery process, ensuring a consistent, high-quality experience through standardised communication frameworks, issue resolution processes, and feedback-driven continuous improvement- Cross-Functional LeadershipAct as the strategic interface between Sales, Production and Delivery teams to align on execution plans, ensure smooth rollouts, and support client onboarding and programme success- Digital Learning EnablementOversee use and optimisation of digital platforms (LMS, MS Teams, TMS), including engagement tracking, client training, and content readiness- P&L Accountability & Budget OversightDrive financial performance through smart capacity planning, commercial forecasting, and strategic vendor/trainer management- Operational & Process DesignDevelop repeatable frameworks and SOPs for programme delivery across learning formats. Champion documentation, process automation, and best practices- Security, Compliance & Enterprise StandardsEnsure secure delivery environments in line with client expectations and frameworks like Cyber Essentials. Support IT compliance audits and platform testing for new client engagements.
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