Jennifer Nava

About Jennifer Nava

20+ years’ experience in Relationship Management, Revenue Growth and Leadership Excellence for small businesses to national large-scale organizations within telecom and technology industries.Corporate Sales Training: reduced attrition by 25% YOY creating a culture of development and growth - Mentors and empowers cross-functional, management teams driving improved conversions, elevated customer experience and fostering a dedicated, collaborative workplace culture - Spearheaded a multi-tier Leadership Development Program that evaluated performance metrics/ interview data improving leadership competencies and optimizing internal promotions Trusted Operational Strategist: reduced customer remorse returns from 4.7% to 2.3% YOY - Outstanding ability to analyze critical business processes to create customized process improvement solutions that reduce redundancies, increase efficiencies and maximize cost-savings - Pioneered a Partner-based Communications Strategy that integrated a client relationship model that unified the message, increased workflow productivity and expedited partner engagement Subject Matter Expert & Game Changer: averaged 98% service certification rates - Innovated and deployed a Trainer Development Program that incorporated technologies to streamline the transition of paper to digital and dramatically improve virtual delivery skillsHigh-Performance Culture, Company Culture, Performance Management, Systems Aptitude, Training Curriculum, Development Strategies, Leadership Coaching, Team Member Development, Digital Transformation Solutions, Operational Structure, Transformation Agility, Team Building, Customer Acquisition, KPIs, Competitive Assessment & Positioning, Strategic Growth Plans, Strategic Partnerships, Change Management

Experience

1. Director of Learning and Development

   Confie

   Aug 2020 — Present · US

   Responsible for sales execution, leadership excellence, and training strategy for the sales organization- Recruit, train, and lead high-performing training design, delivery, and administrative teams- Trusted Advisor to Senior Leadership and Stakeholders.

Education

• Weber State University

  Health Science

  1997 — 2001

Skills

• Telecommunications
• Leadership
• Strategic Partnerships
• Sales Operations
• Customer Retention
• Customer Service
• Retail
• Wireless
• Call Centers
• Customer Experience
• Cross-Functional Team Leadership
• Strategy
• Enterprise Software
• Sales Management
• Training
• Customer Satisfaction
• Account Management
• Product Management
• Crm
• Employee Training
• Management
• Team Building
• Project Management
• Team Leadership
• Sales Process
• Vendor Management
• Workforce Management
• Time Management
• Mobile Devices
• Salesforce.com
• Sales
• Business Services
• Program Management
• Direct Sales
• Forecasting
• Managed Services