Jennifer Morris

About Jennifer Morris

I am a future-focused executive with 20+ years of experience leading product innovation, operations, and transformation in healthcare technology. As Senior Vice President, I’ve built empowered teams, driven AI-powered solutions, and delivered scalable impact across multimillion-dollar portfolios and enterprise operations.My leadership philosophy centers on translating vision into measurable outcomes—whether embedding AI into core workflows, optimizing processes for $1.5M+ in annual savings, or championing user-centric design that accelerates time-to-value for clients. I thrive at the intersection of product, technology, and operations, serving as a strategic bridge between frontline insights and enterprise strategy.Recognized for delivering award-winning tech stack features, advancing operational excellence, and fostering cultures of engagement and ownership, I am passionate about building high-performing teams and driving transformation in dynamic, high-stakes environments.Core strengths:• Product Strategy & Innovation• AI-Driven Transformation• Enterprise Operations Leadership• Cross-Functional Collaboration• Strategic Roadmap Execution• Change Management & Organizational Design

Experience

1. Senior Vice President - Hub Operations

   ConnectiveRx

   May 2024 — Present · Whippany, NJ, US

   Executive leader driving the intersection of product innovation, AI-powered operations and customer experience across a 550-person Hub Services organization. Serve as a strategic bridge between Product, Technology and Operations, translating frontline insights into scalable platform enhancements. Champion a product-led culture that prioritizes user-centric design, automation and measurable business outcomes. Oversee portfolio of 36 client accounts, providing strategic direction and resource planning across a distributed operations team to ensure high-quality service delivery. My focus is driving smarter, faster service delivery by embedding AI into every layer of our workflows—from automating benefit verifications and prior authorizations to using AI tools that guide teams toward next-best actions and capture real-time meeting insights. These efficiencies allow us to scale client service without adding headcount.

Education

• Saint Vincent College

  Bachelors, Business Management

• Ohio University

  MBA, Business Administration

Skills

• Business Process Improvement
• Lean Manufacturing
• Microsoft Office
• Forecasting
• Product Lifecycle Management
• Product Management
• Six Sigma
• Process Improvement
• Public Speaking
• Management
• Negotiation
• Customer Service
• Quality Control
• Supply Chain Management
• Strategic Planning
• Leadership
• Operations Management
• Cross-Functional Team Leadership
• Inventory Management
• Coaching
• Training
• Logistics
• Project Management
• Business Strategy
• Logistics Management