Jennifer Ming

Customer Marketing Manager, Communications @Benevity

As a Client Marketing Manager, Communications, I serve as the corporate communications lead in Benevity\'s cross-functional Crisis & Incident Response Team. My responsibilities include-Working across different Lines of Business to develop a deep understanding of incidents as they arise -Coordinating and developing communications plans, strategies, and material with identified stakeholders in response to crises, incidents, operational messaging and updates -Driving communication plans forward, modifying material, and escalating for senior-level approvals as required -Project managing the delivery and execution of the communication plan -Providing stakeholder updates about the status of the crisis/incident response communications -Acting as the on-going communications liaison for the Incident Response Team -Identifying areas for communications process efficiency and optimization for scale -Creating and writing communications templates -Upholding positive relationships cross-functionally with internal and external stakeholders to help foster a smooth process for developing communications