Jennifer Baako
Principal Researcher Experience Strategy Mortgages at Nationwide @Nationwide Building Society
Beaconsfield, GB
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WORK HISTORY
Oct 2022 — Present
Principal Researcher Experience Strategy Mortgages at Nationwide @Nationwide Building Society
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London, GB
Leading experience design research across Mortgages - advocating for the customer.
EDUCATION
2005 — 2008
University of Nottingham
BA (Hons)
2010 — 2012
UCL
MSc
SKILLS
Interaction DesignProduct DesignHuman-Computer InteractionStrategic DesignHuman Computer InteractionService DesignDesign ThinkingUser-Centered DesignResearch DesignShadowingUsability DesignUsability EngineeringDigital StrategyExperience DesignContextual InquiryProduct InnovationInnovation ManagementQualitative ResearchCustomer Journey MappingMystery ShoppingWayfindingEthnographyFocus GroupsUser ResearchUser ExperienceCustomer ExperienceUser InterfaceProduct DevelopmentUsability Testing
ABOUT JENNIFER BAAKO
Experienced researcher with over 15 years CX industry experience. Extensive…
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