Jennifer Malulani Punohu

Salesforce Business Analyst Admin Consultant Scrum Master @Nakupuna Companies

Honolulu, HI, US

Effectively acted as the liaison between our technical team and the customer by conducting interviews and leading meetings with key business users to collect information on business processes and user requirements. Understood customer requirements and converted those requirements into technical terms ready for development. Reviewed files, records, and other documents to obtain business information and key data informing responses to development requests. Worked using Agile and Scrum methodologies creating User Stories and managing the Jira Board to enhance optimal business flow. Supported business needs with technical design and documentation include ERD and Work Process Flow development. Created and executed Training Manual, Training Videos, and User Training. Designed, developed, and deployed page layouts, custom objects, tabs, settings, paths and automations to reach the needs of organization. Implemented Lookup Relationships, Master-Detail Relationships, Validation Rules, Picklists, Dependent Picklists, and Formula Fields to the Custom Objects. Performed Data Cleanup and executed Data Migration through change sets and data import utilizing Dataloader.io and other tools Designed and developed a Scholarship/Grant Management Process and Application within Salesforce NPSP and Outbound Funds Module Grant/Scholarship Management including Program Creation, Scholarship Award Process, and Scholarship/Program Award Tracking Donation Management including Fund Allocation, Soft and Partial Credits, Levels, and Donation Fund Tracking Constituent Management including Account and Contact Affiliations and Relationships Created a Scholarship/Grant Management App utilizing NPSP, Outbound Funds Module, and Volunteers for Salesforce Expanded the functionality of the General Accounting Units to include custom rollups and custom tracking fields as per requirements

Webster University

MA

Kamehameha Schools

High School

Purple Mai'a Foundation

Salesforce Administrator Certification

University of Puget Sound

BA