Jennifer L. H. Thomas

About Jennifer L. H. Thomas

My life\'s professional mission is to build connections, maintain strong working relationships, and make my impact in the workplace through active listening, effective communication, and by providing a top-notch work product.By learning, connecting, and interacting with all aspects of the business, I am able to make my work community stronger and more cohesive. I thrive on seeing and understanding \"the big picture\" and turning ideas into solutions that will sustain and grow the business.Through my work roles in the Telecommunications, Hospitality/Tourism, and Insurance business sectors, I have consistently met and exceeded key performance metrics while providing exceptional customer service. I balance the needs of the organization daily with the needs of my customers (external and internal).

Experience

1. Bodily Injury Adjuster

   Georgia Farm Bureau

   Nov 2023 — Present · Macon, GA, US

   Casualty Claims Representative evaluate, and negotiate automobile claims including non-injury, medical payments, both minor and severe bodily injury, UMBI, UIMBI, total loss, and some fatality claims, and other automobile casualty claims with claimants, attorneys and medical professionals.Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle assigned casualty claims while maintaining a healthy diary system.Establish and authorize reserve and claim payments and monitor reserves through each claim’s lifecycle.

Education

• Brigham Young University

  Fashion Merchandising

  1991 — 1992

• Kennesaw State University - Michael J. Coles College of Business

  Bachelor of Business Administration (BBA), Marketing

  1993 — 1996

• Kennesaw State University - Michael J. Coles College of Business

  Master of Business Administration (MBA), Marketing

  1998 — 2001

• Central High School Macon, GA

  High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Skills

• Wireless Technologies
• Cross-Functional Coordination
• SEO Copywriting
• User Acceptance Testing
• Organizational Learning
• Integrated Marketing
• Operations Management
• Market Planning
• Retail Sales
• Cross-Functional Team Leadership
• Content Strategy
• Marketing Strategy
• Copy Editing
• Marketing
• Wireless
• Corporate Communications
• Content Writing
• Customer Relationship Management (Crm)
• Partner Management
• Direct Sales
• Training
• Advertising
• Corporate Events
• Sales Operations
• Customer Retention
• Store Operations
• Customer Experience
• Retail Sales Analysis
• Training & Development
• Operational Planning
• Sales Compensation
• Relationship Building
• Account Management
• Operational Excellence
• Event Planning
• Marketing Communications
• Product Marketing
• Employee Recognition
• Blended Learning
• Content Management