Jennifer Leon-Jarama

About Jennifer Leon-Jarama

I have a bachelor\'s degree in Computer Information Systems. I am proficient in all levels of Windows Operating Systems and MS Office. I have experience working as a Helpdesk Manager. I have been working in IT solutions for the past 20 years and therefore, I have provided IT help to over thousands of users. Technical Skills: Operating Systems- Server - Desktop- Windows 11 MS Office - O365: ProPlus, Teams/Planner/To-Do/OneDrive/Teams ServiceNow Platform Mobile Technologies - Active Sync, IPad, IPhone, Androids Active Directory Management Microsoft Exchange on-Prem and Exchange OnlineExcellent phone etiquette as well as customer service and interpersonal skills Detail orientedMicrosoft 365 Fundamentals Certified THE COMPETENCIES I BRING TO EVERY ROLE INLCUDE: Team Building & Leadership Training & Development Succession Planning Mentoring & Coaching Communications Customer Success & Satisfaction Technology Adoption Relationship Management Analytical Problem Solving Performance Management Key Performance Indictors Change Management Continuous Improvement

Experience

1. Senior Vice President, Helpdesk Manager

   Bessemer Trust

   Dec 2025 — Present · US

Education

• DeVry University

  A.S., Computer Information Systems

  2001 — 2002

• DeVry University

  B.S., Computer Information Systems

  2003 — 2005

Skills

• Computer Hardware
• Data Center
• Microsoft Technologies
• Troubleshooting
• Windows
• Network Administration
• Blackberry
• Windows Xp
• Cisco Technologies
• Group Policy
• Spam Filtering
• Networking
• Hp
• System Deployment
• Servers
• Vmware Esx
• Windows 7
• Avaya Pbx
• Printers
• Help Desk Support
• Blackberry Enterprise Server
• Unified Messaging
• Network Infrastructure
• Vpn
• Symantec Endpoint Protection
• Lan-Wan
• Dhcp
• Laptops
• Antivirus
• Tcp/Ip
• Vmware
• Active Directory
• Xp
• Windows Server
• Hardware
• Kaseya
• System Administration
• Firewalls
• Activesync
• Information Technology