Jennifer Phelps
Customer Service Manager Foodservice, Sparks NV @ Hoffmaster Group, Inc. | Manufacturing Gallup Strengths - Strategic, Relator, Arranger, Individualization, Learner, Ideation, Achiever & Responsibility High EQ
- Role
- Customer Service Manager - Manufacturing at Hoffmaster
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Jennifer Phelps
At Hoffmaster Group, my leadership in customer service management has been instrumental…
Experience
Customer Service Manager - Manufacturing
Jan 2020 — Present · Sparks, NV, US
Previous company name Paterson Pacific Parchment - Paterson PaperPrimary Responsibilities• Manage a team of individuals who do Customer Service and Order Entry • Create processes and improvement procedures for the team• Guide, assist and monitor all accounts• Work with Sales and Brokers to fulfil our customers orders• Manage Buyers needs and expectations.• Assist with priority needs and escalations• Resolve customer complaints via phone and email• Work with the art, production, sales, shipping, and accounting to achieve common company goals
Education
California State University-Chico
Bachelor's degree
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