Jennifer Keats
Client Relationship Manager | Expert in Driving Engagement, Satisfaction, and Success
- Role
- Account Manager at Wiley
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Jennifer Keats
I help mission-driven organizations grow revenue and strengthen customer retention by…
Experience
Account Manager
Jan 2022 — Present · Cary, NC, US
Drive the sale of advertising and digital marketing solutions in the analytical and life sciences markets, leveraging Wiley’s broad scientific content portfolio.• Drove revenue growth within key accounts by implementing strategic account management plans and cross-sell initiatives.• Collaborated with internal teams to deliver multi-channel marketing campaigns with measurable KPIs, ensuring campaign success and client satisfaction.• Fostered long-term client relationships through proactive problem-solving and consistent delivery of value, ensuring strong client retention.• Secured 25% growth in new revenue by winning high-value clients and tailoring digital marketing solutions to meet their needs.• Led the adoption of Calendly across the team, resulting in an increase in client meetings and a notable boost in sales activity.
Education
University of Delaware
Bachelor of Arts (B.A.), English Language and Literature, General
Skills
- Solution Selling
- Webmaster Services
- Marketing
- Salesforce.com
- Email Marketing
- Contract Negotiation
- Sharepoint
- Business Development
- Customer Relationship Management (Crm)
- Proofreading
- Consultative Selling
- Newsletters
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Office
- Sales
- Publishing
- Event Planning
- Relationship Building
- Web Content Management
- Microsoft Word
- Web Marketing
- Account Management
- Customer Service
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