Jennifer Jung

About Jennifer Jung

Data Analyst with experience in the hospitality and finance industries, passionate about data visualization and translating complex data into clear, actionable insights that drive impactful business decisions. Team-oriented, with a strong focus on process improvement and a collaborative approach to solving problems.

Experience

1. Business Insights Analyst

   Virgin Voyages

   Mar 2023 — Present · US

   Translated data into actionable insights by collaborating with Data Engineering Team and Sailor Services Leaders at Virgin Voyages.• Created Tableau and Qualtrics dashboards to visualize KPI metrics, operational performance, chatbot servicing operations, and call center efficiency.• Automated report generation processes to streamline data analysis and reporting for strategic decision-making in contact center operations and digital improvements.•delivered end-to-end customer journey analytics across pre-arrival, in-experience, and post-cruise touchpoints to drive CSAT improvements, surface experience gaps and opportunities, and support executive decision-making.

Education

• North Carolina State University

  B.S, Major: Business Administration- Operations/Supply Chain and Marketing. Minor: Pulp and Paper Tech

  2009 — 2013

• Wake Technical Community College

  Business Analytics Certificate

  2018 — 2020

• The Hong Kong Polytechnic University

  Global Logistics Management/ Supply Chain

  2013 — 2013

Skills

• Spanish
• Bilingual Proficiency
• Analysis
• Matchmaking
• Sap Businessobjects
• Teamwork
• Social Media
• Analytical Skills
• Leadership Development
• Basic Sas Programming
• Research
• English
• Event Planning
• Time Management
• Microsoft Word
• Team Leadership
• Customer Service
• Data Analysis
• Microsoft Office
• Mandarin
• Sas Programming
• Dtc
• Facebook
• American English
• Cantonese
• Microsoft Excel
• Powerpoint