Jennifer Johnson

Manager - Service Channel Operations @Apple

Launched team responsible for service channel programs for North & South America -Lead regional service initiatives and participate in WW program development to improve service experience -Responsible for approving AppleCare service channel strategy changes and managing regional impacts -Improve customer access to service with the launch of new programs like, onsite service, pick-up & delivery service and enabling iPhone service in customer facing locations -Support Right to Repair initiatives by leading various program tracks, including authoring external program documents and creating supply chain and logistics processes -Develop communications and content for account management teams to have access to program updates, including development of internal site documenting processes and resources -Participate in MBA recruiting initiatives, mentorship programs and founding member of Women in AppleCare