Jennifer Jenn Jones

Role: Senior Product Manager at Grainger
Location: Chicago, IL, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Jennifer Jenn Jones

Product Management leader with 10+ years of experience driving B2B and SaaS product strategy, roadmap execution, and cross-functional team leadership across software development environments. Proven success leading products from concept to launch, optimizing user experiences, scaling workflows, and aligning business objectives with customer needs. Experienced in partnering with engineering, design, operations, and business stakeholders to deliver high-impact digital products that improve usability, performance, scalability, and customer satisfaction. Strong background in Agile, Scrum, and SAFe methodologies, with expertise in backlog prioritization, sprint planning, requirements gathering, user story development, and go-to-market collaboration. My experience spans product development within the media, marketing, and software technology sectors, with a focus on B2B platforms, SaaS solutions, workflow optimization, and user-centered product design. I am passionate about building products that solve real customer problems, improve operational efficiency, and drive measurable business growth. Core strengths include product strategy, roadmap planning, stakeholder management, UX/UI collaboration, process optimization, data-informed decision-making, and end-to-end product lifecycle management. Tools & Platforms: JIRA, Confluence, Salesforce, Figma, Intercom, Zendesk, UserPilot, FullStory, Google Analytics, Microsoft Office Suite, Google Workspace, SAP, financial reporting and workflow management platforms. Open to opportunities in Product Management, Senior Product Manager, Product Owner, and digital product leadership roles across SaaS, technology, fintech, and emerging industries.Open to volunteer opportunities and speaking engagements focused on Women In Tech, Transitioning to Tech Careers, Tech Career opportunities and growth.

Experience

Senior Product Manager
Grainger
Oct 2025 — Present · Chicago, IL, US
I am overseeing the re-platforming of the Order Processing pipeline for Grainger\'s multichannel order management system.

Education

Columbia College Chicago
Bachelors of Arts, Music Composition
2002 — 2006

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Jennifer Jenn Jones

Experience

Senior Product Manager

Education

Columbia College Chicago

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