Jennifer Winter

About Jennifer Winter

Highly accomplished and results-driven manager known for delivering impactful projects…

Experience

1. Program Manager, Customer Experience Pmo

   LogicMonitor

   Aug 2021 — Present

   Develop and lead cross-functional initiatives aimed at driving and enhancing overall customer experience, resulting in improved satisfaction, loyalty, and advocacy across the organization. Led and collaborated with 10+ cross-functional departments to successfully develop and execute comprehensive product releases for multiple launches. Spearheaded the implementation of a streamlined release management process, resulting in increased customer satisfaction, accelerated time-to-market, and enhanced team efficiency. Orchestrated a highly impactful Customer Advisory Board meeting by taking charge of project plans, deliverable tracking, schedule ownership, and effective communications. Generated valuable insights, fostered customer satisfaction, and drove product enhancements, contributing to overall business success. Spearheaded a comprehensive program that evaluated vendors and strategically selected a new community tool to enhance the customer experience. Acquired business acumen, conducted stakeholder research, managed an external consultant and delivered seamless communication throughout the program. This successful implementation of a dynamic and customer-centric community platform has significantly driven engagement and fostered brand loyalty. Led the development and implementation of a transformative program to optimize support resource capacity and prioritize the needs of paid customers. Effectively communicated program status and value to diverse audiences, resulting in improved operational efficiency and enhanced customer satisfaction, ensuring the organization\'s ability to deliver exceptional support and exceed customer expectations.

Education

• The University of Texas at Austin

  Bachelor

Skills

• Sponsorships & Promotions
• Brand Activation
• Sponsorship
• Advertising Sales
• Communication
• Networking
• Television
• Mobile Marketing
• Social Media
• Partnership Marketing
• Digital Media
• Manage Client Relationships
• Client Account Management
• Partnerships
• Negotiation
• Management
• Sponsorship Relations
• New Media
• Project Management
• Marketing
• Social Media Marketing
• Client Relations Skills
• Strategic Partnerships
• Integrated Marketing
• Media Planning
• Broadcast
• Publishing
• Media Buying
• Digital Strategy
• Advertising
• Sponsorship Sales
• Strategy