Jennifer Hickey

About Jennifer Hickey

As an accomplished healthcare and operations professional, I leverage extensive years of experience utilizing data to tell a story and improve business decision-making and program effectiveness. Over time, I have gained 10+ years of management experience in various divisions, gaining the ability to grasp the big picture of project implementations. Through the years, I have gained the following experiences and skills: Leveraging in-depth analytics to develop and lead the implementation of technology-based solutions to address business needs. Extensive record of supporting business initiatives on care coordination, prescribing, benefit changes, utilization management, and program integrity. Instrumental in delivering positive outcomes to implement and evaluate multiple clinical initiatives. Effective communicator skilled at cultivating strong partnerships at all levels of the organization. Strong analytical and critical thinking skills, easily recognizing data patterns and relationships. A quick learner who can absorb and assess information quickly.Expertise: Operational Implementation, Process Improvement, Healthcare & Mortgage Data Analytics, Evaluating Healthcare Outcomes, Project Management, Requirements Definition, Meeting Facilitation, Research, Behavioral Health

Experience

1. Director, Population Analytics

   CareSource

   Jun 2023 — Present · Dayton, OH, US

   In the Director, Population Analytics role, I provide my stakeholders with important clinical, cost, and utilization information about key populations to help them develop programs, implement interventions, and measure and evaluate program effectiveness. My team performs deep-dive analysis, creates metrics, and develops PowerBI dashboards to support CareSource\'s population health approach.

Education

• University of Cincinnati Carl H. Lindner College of Business

  M.S.B.A., Quantitative Analysis

  1997 — 1998

• Wright State University

  B.S., Operations Management

  1994 — 1997

Skills

• Analysis
• Microsoft Excel
• Microsoft Access
• Software Development Life Cycle (Sdlc)
• Business Process
• Business Analysis
• Business Process Improvement
• Data Analysis
• Process Improvement
• Cross-Functional Team Leadership
• Project Management
• Analytical Skills
• Healthcare
• Sas
• Visio
• Project Planning
• Pmp
• Business Intelligence
• Leadership
• Decision Support
• Sdlc
• Access
• Requirements Analysis
• Toastmasters
• Vendor Management
• Management
• Analytics
• Sharepoint
• Quality Assurance