Jennifer Gilbert
Case Investigator @Fulton County Board Of Health
Signup · Get unlimited contacts
WORK HISTORY
Case Investigator @Fulton County Board Of Health
Atlanta, GA, US
The Case Investigator will call, and interview confirmed cases of COVID-19 according to established protocols, and provide them with instructions for isolation, identify close contacts and answer questions about COVID-19. Case Investigators are required to follow all scripts, policies and procedures provided by DPH, and comply with DPH training regarding confidential information related to personal information. • Understand the Case Investigation, testing, and contact tracing process in the context of a pandemic • Call and conduct interviews with people with a positive test for COVID-19 to provide instructions and gather information, which is input to the digital system • Identify close contacts of cases and input to the digital system • Respond to common questions and provide information/recommendations regarding isolation • Communicate with cases in a professional and empathetic manner • Collect information on symptoms during the call and record into digital system • Coordinate with Care Resource Coordinators if necessary, to refer cases to local support resources • Exhibit critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary • Understand daily workflow and collaborate across the team
EDUCATION
Indiana Wesleyan University
Bachelor of Science - BS
Indiana Wesleyan University
Master of Science - MS
ABOUT JENNIFER GILBERT
A meticulous, dedicated, and enthusiastic professional who takes on multiple assignments while remaining customer-focused and organized. Known to consistently meet tight deadlines in a fast-paced focused environment. Possesses practical knowledge in administration, sales, finance, media advertising, direct response marketing, general and professional liability insurance. Core competencies include: Blogger, account and budget management, training, marketing, negotiating, media buying, accounts receivables, payroll, collections, cash application, billing and invoicing. Systems and software used: QuickBooks, MS Office (Excel, PowerPoint, Word, Outlook), Qualitap, Tapscan, and SharePoint.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.