Jennifer Tim
Enabling Delta to solve business problems with Salesforce products
- Role
- Manager, Salesforce Center of Excellence at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jennifer Tim
Champion of people and driver of continuous improvementLeader of cross-divisional conversations on the best way to leverage Salesforce products to deliver valueCertified Salesforce.com Advanced Administrator & AdministratorDemonstrated ability to leverage Salesforce.com to standardize sales operations, marketing, and back office processesSuperior understanding of Salesforce.com CRMSpecialties: Salesforce.com life cycle planning, application management, integration, object development, deployment, workflow management, user training, and administration; business operations analysis, sales operations analysis, teaching, reporting, information management
Experience
Manager, Salesforce Center of Excellence
Oct 2021 — Present · Atlanta, GA, US
Own the enterprise agreement with Salesforce for Delta — making every negotiation count in delivering for the enterprise’s needsPartner with Information Security to design a Salesforce-specific security mandate to ensure enterprise guardrails are clear in the Salesforce contextDesign and deliver employee service center with a mobile app to enable front line Delta employees supported by 250 back office users - build was executed in 14 weeks by a team of 5 developers & admins!Manage a team of remote and onsite developers, consultants, and architects to drive delivery in Salesforce solutions.Help Delta envision simple, secure, and stable ways to solve complex business problems.Oversee a governance framework enabled by automated code reviews coupled with Salesforce security products including Shield, Data Mask and Security Center to protect Delta and our customers.
Education
University of South Carolina
Bachelor of Arts, International Studies
2005 — 2009
Boston College
Masters of Arts, English Literature
2009 — 2011
Skills
- Microsoft Excel
- Training
- Customer Service
- Social Media
- Leadership
- Sales
- Management
- Marketing
- Spanish
- Salesforce.com
- Research
- Creative Writing
- Community Outreach
- Qualitative Research
- Crm
- Lead Generation
- Data Administration
- Editing
- Staff Training
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