Jennifer Frachiseur

Customer Implementation Consultant 2 @Kaiser Permanente

Portland, OR, US

Managed the overall implementation of multi-state and regional new and complex renewing accounts. Coordinated tasks and maintained implementation timelines across multiple regions and multiple functional areas, working with department Directors and Managers.Ensured functional departments understood and complied with established processing and customer commitment dates.Tracked all implementation activities using a reportable database and monitored those activities to identify potential risks or known issues. Used database to report on group-specific activities or summary statistics. Resolved issues during the implementation and renewal processes, working directly with regional contacts and functional departments to ensure installations comply with standard processes guidelines.Monitored the reconciliation of application, enrollment, and fulfillment processes such as ID cards, and EOCs. Resolved or escalated inconsistencies identified.Coordinated and conducted Sales Strategy and Implementation meetings with National Sales, Account Management, Brokers, and/or Employer Groups.Facilitated and monitored the setup of HIPAA compliant 834 EDI file feeds for ongoing enrollment processing.Facilitated seamless hand-off to Account Management staff, supported by group-specific reporting metrics, issue review and implementation processing summary.

University of Oregon

Bachelor of Arts (B.A.), Parks, Recreation and Leisure Studies