Jennifer Forlong

About Jennifer Forlong

Dynamic bilingual professional with over a decade of experience spanning hospitality, real estate, and client-focused operations across New York City and New Jersey. My career has been built in fast-paced, high-expectation environments where relationship management, adaptability, and performance directly impact revenue and brand experience.From luxury nightlife and high-volume hospitality venues to real estate advisory and client service roles, I bring a strong ability to understand people, anticipate needs, and create seamless experiences that drive loyalty and long-term relationships.Known for professionalism, strong interpersonal presence, and operational awareness, I thrive in environments that balance service excellence with business performance. My background combines sales strategy, client experience, and team collaboration, allowing me to contribute across diverse industries where customer engagement and results matter.Core strengths include:• Client & VIP relationship management• Revenue-driven service and sales performance• Operations and workflow coordination• Team collaboration and leadership support• Conflict resolution and experience recoveryI’m passionate about roles where hospitality, brand experience, and business strategy intersect.NYC-raised professional bringing a relationship-first approach shaped by hospitality, culture, and service.

Experience

1. Realtor

   A.W. Van Winkle & Co

   Nov 2023 — Present · Rutherford, NJ, US

   Increased client acquisition through strategic market analysis and targeted marketing campaigns, utilizing MLS databases, CRM systems, and various digital advertising platforms.Provided comprehensive training to new agents, focusing on essential skills such as filling out listing documents, contracts, & leases while effectively screening clients.Facilitated learning by having agents shadow during showings, open houses, and lease signings, ensuring they gained practical experience in real-world scenarios.Boosted new agents’ confidence and proficiency by mentoring them in key real estate practices, contributing to their successful transition into the industry.Generated new leads by promoting services and reaching out to potential clients through marketing.

Education

• New Jersey City University

  Bachelor of Science, Accounting

• Hudson County Community College

  Associate's degree, Accounting

  2013 — 2015

• New Jersey City University

  Bachelor of Applied Science - BASc, Accounting and Finance